The POC surveyors are available within normal working hours.
During working hours, you can get hold of at least one person from each team. Holidays are taken so that at least one surveyor from each team is available.
If a company has divisions in countries where the time difference makes it difficult to contact the Danish Maritime Authority within normal working hours, you can arrange special hours of contact with the Danish Maritime Authority.
If the Danish Maritime Authority is contacted by a company without knowledge about the Danish Maritime Authority's work procedures, a special Customer Account Manager will be appointed among the appointed POC surveyors. This person will actively guide the company during a start-up period. This initiative is aimed especially at new companies, but other companies can also request such an arrangement if special need arises, for example in connection with major changes to a company's shore-based organisation.